In the moment we offer delivery to EU countries as well as Switzerland, Liechtenstein, Iceland, Norway, Russia and Ukraine. Items will be sent out either from our UK office address or from our workshop in France.
Delivery to all other countries we ship to is calculated as a flat-rate of £ 3.50 per small item (bags, PVC flute, etc..) and for CDs the flat-rate is £ 2.50. If you purchase a bamboo shakuhachi your order will be sent out using a track & trace (signature) service and delivery costs are charged at a flat-rate of £ 20.00 per item.
Before the check-out you will be able to purchase extra insurance (£ 35.00) when sending out your order. This will cover the loss or breakage of your order when in transit.
We aim to send out orders within a week of receiving the order. We will confirm shipment by email and provide tracking details if applicable to your order despatch. As delivery is by an outside delivery company we cannot be held responsible for delays caused by the postal system.
We will do our utmost to make sure that all orders are fulfilled and delivered within the timeframe specified but should events outside our control prevent this we will contact you by email and arrange alternatives.
We can’t be responsible for lost parcels if you enter an incorrect delivery address on your order.
You agree that proof of delivery supplied by the delivery company is sufficient evidence to establish that goods have been received.